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(877) 211-9696 Return Policy strives to provide the highest quality products and offer expert support on everything we sell. If for some reason you ordered something you don’t need or have changed your mind we will work with you to correct the situation. If you have any questions concerning a return or exchange please feel free to contact us at (877)211-9696.

Unopened and Unused Items

You have 30 days to return an item that was ordered and has not been opened or used.

  • The product must be completely sealed and packaged as it was by the manufacturer.
  • Products must contain the complete manufacturer’s contents including but not limited to cords, cables, cd’s, instruction manuals.  Opened or incomplete items will not be eligible for return unless specifically authorized by
  • is not responsible for shipping charges incurred for returned items.
  • Once an item is returned, a credit will be issued less shipping charges and a 15% restocking fee.
  • Software purchases are not eligible for return or exchange.
  • A credit will be issued to the original credit card or account only after the items are received in full by

Opened Items and Special Orders

  • will not accept returns on opened printers or used printers
  • Special orders are final including but not limited to refurbished printers, limited quantity items and time sensitive specials.
  • All software sales are final and ineligible for return.

Returning defective items

  • In the event that a customer receives a defective item a Return Material Authorization (RMA) form will be issued to return the defective item(s).
  • Customer is responsible for shipping charges incurred in returning defective items unless approved by
  • Any defective printer/item being returned must be returned in original manufacturers packaging.  If the customer no longer has manufacturers packaging the customer will be responsible for the cost of new packaging.
  • is not responsible for damage caused during shipping and damage incurred during shipping will not be covered under any manufacturer’s warranty.  We recommend insuring all returns for the value of the items being shipped.

Shipping Policy

  • stocks a large selection of the products we sell and strive to ship all orders on the day they are received.  Sometimes due to manufacturers inventory shortages, ‘build-to-order’ and specialty products lead times can be longer.  We will always do our best to give you up to date shipping information and lead times.
  • For additional shipping information, please view our Shipping Policy.